Cleaning Connection Ltd – Terms and Conditions

Effective Date: 20th January 2025 (Updated April 2025)

These Terms and Conditions ("Terms") govern the services provided by Cleaning Connection Ltd ("we," "us," or "our") to clients ("you" or "customer"). By booking a service with us, you agree to the following terms:

1. Services Offered

We provide one-off and regular cleaning services. Service availability is subject to confirmation upon booking.

 

2. Booking and Payment

2.1 Deposits:

A deposit of 25% of the total cost is required for all one-off services. Deposits are non-refundable unless cancellation occurs within the terms stated in Section 3.

2.2 Payment:

Full payment is due upon completion of the cleaning unless otherwise agreed.

2.3 Pricing:

Prices may vary depending on the scope of work and will be confirmed before the booking is finalised.

2.4 Late Payment Fees:

A late fee of £5 per day will be charged for every day payment is overdue past the agreed due date. We reserve the right to suspend or cancel further services until the account is settled.

 

3. Cancellations and Rescheduling

3.1 Cancellations:

We understand that life happens, and plans can change. To ensure smooth scheduling for all our clients, we have the following cancellation policy:

• Rescheduling or Cancellations: Appointments can be rescheduled or cancelled without penalty if notice is provided at least 24 hours before the scheduled time.
• Late Cancellations: Cancellations made less than 24 hours in advance will incur a 50% fee of the scheduled service cost.
• No-Shows: Failure to show up for a scheduled appointment without prior notice will result in a 100% charge of the scheduled service cost.

3.2 Illness and Rescheduling:

If anyone in the home is unwell with a contagious illness, you must inform us immediately. We will reschedule the appointment to a mutually agreed-upon date.

 

4. Quoting Policy

We provide quotes based on the information given to us at the time of booking. It is essential that this information is accurate and truthful to allow us to quote correctly and prepare for the clean.

If, upon arrival, we find that:

• The number of rooms or bathrooms has been underreported,
• There is unexpected build-up (e.g. grease, mould, debris),
• Areas are in a condition that requires significantly more time or effort than discussed,

We reserve the right to apply an additional charge on the day to cover the extra work required.

 

5. Feedback and Clean Quality

We want you to be happy with your clean! If anything is not quite right, you must notify us within 48 hours of the service being completed.

After 48 hours, we cannot accept responsibility for missed areas or issues not reported. This allows us to fairly and efficiently resolve any concerns and maintain our high standards.

 

6. Privacy and Data Protection

6.1 Personal Information:

We collect and store personal data, such as names, addresses, and contact details, for the purpose of providing services. Your data will not be shared with third parties unless required by law.

6.2 Social Media and Content:

Before and after photos, as well as any videos recorded on the premises, may be used for marketing purposes on our website or social media platforms. Customers will receive a content consent form upon booking confirmation. Content will only be used if the form is signed and returned or we have received a written confirmation from the client.

 

7. Customer Responsibilities

7.1 Preparation for Service:

The area to be cleaned must be accessible and free from excessive clutter. Any fragile or valuable items must be secured or removed before the service begins.

7.2 Health and Safety:

Customers must notify us of any health or safety hazards in the property prior to the service.

 

8. Liability

We will exercise reasonable care and skill in providing services. However, we are not liable for:

• Normal wear and tear on items cleaned
• Damage caused by pre-existing conditions, such as weak surfaces or fragile materials
• Losses or damages beyond the scope of our control

9. Changes to These Terms

We reserve the right to amend these Terms at any time. Customers will be notified of significant changes.

 

For any questions or concerns regarding these Terms, please contact us at edith@cleaning-connection-ltd.com.